General

Any individual cruise may be rescheduled, depending on the weather forecast and safety reasons at the discretion of the captain.

In case of prevailing strong northern winds, cruises are subject to rescheduled along the protected south coast of Milos, with starting point at Paleochori beach, instead of Adamas port.

Bringing swimwear, Towels, Sun hat and Sunscreen is strongly suggested.

Arrive at the meeting point 30 minutes before the scheduled departure of the cruise.

Meeting point

Departure from Adamas port: Volcano Boat office

Departure from Paleochori beach: Entry point in front of Sirocco restaurant

Cancellation policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.

If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Changes made less than 24 hours before the experience’s start time, are possible but also dependent on availability.

Cut-off times are based on the experience’s local time.

This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Volcano boat has the right to cancel a tour due to weather conditions or other unexpected situations, in order to ensure passenger safety. Cancellations in this case are 100% refundable.

PERSONAL DATA

Data We Collect

Online reservation procedure

Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.

Data given automatically

There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.

Data given from other sources

Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.

Data we share with others

We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.